HarBazar | Your Guide to Returns and Refunds

HarBazar Product Return Policy

At HarBazar, we are committed to providing our customers with a smooth and hassle-free shopping experience. Our return policy is designed to offer flexibility to both buyers and sellers, allowing each seller to define their own terms regarding product returns. We understand that sometimes things may not go as expected, and we want to ensure that our customers have clear guidelines for returns and exchanges. Please take a moment to carefully review the return policies set by each seller before making a purchase, so you can shop with confidence and make informed decisions. Your satisfaction is important to us, and we are here to assist you every step of the way.

1. Types of Return Policies
Sellers on HarBazar are provided with the flexibility to offer a variety of return policies tailored to the specific needs of their product categories and the preferences of their customers. Depending on the seller’s terms and the type of product, one of the following return policies will apply:

• 14 Days Return Policy: Under this policy, buyers have a window of 14 days to return the product, but only if the product is found to be defective, damaged, or not as described by the seller. This return policy does not allow returns based on a change of mind or dissatisfaction with the product for any other reason. It is important for buyers to carefully inspect the product within the first 14 days and initiate a return only under valid circumstances such as quality issues, damage, or mismatch with the description provided by the seller.

• 7 Days Return Policy with Tag Condition: This return policy gives buyers 7 days to return the product, but with a key condition: the product tag must remain intact and unaltered. If the tag is removed or tampered with in any way, the return will not be accepted under this policy. Buyers should ensure that the product is returned in its original state, including all attached tags, labels, and packaging, to be eligible for a return within the specified period. This policy helps maintain product integrity and ensures that products are returned in a sellable condition.

• 7 Days Return Policy (Change of Mind Not Applicable): Similar to the 7 Days Return Policy with Tag Condition, this policy provides a 7-day return window, but it limits returns strictly to situations where the product is defective, damaged, or not as described by the seller. Buyers cannot return the product simply due to a change of mind, dissatisfaction with the product’s appearance, or any other subjective reasons. This policy is meant to ensure that only genuine issues, such as product defects or discrepancies with the description, are addressed within the return period.

These return policies are designed to ensure a fair and transparent process for both buyers and sellers. Buyers are encouraged to carefully review the return policy terms before making a purchase, as they vary depending on the seller and product category. Sellers, on the other hand, can choose the policy that best suits their product type and business model, ensuring clarity for their customers regarding return options.

2. Category-Specific Return Policies
HarBazar recognizes that different product categories may require unique return conditions due to the nature of the items. Therefore, sellers may set specific return policies tailored to each product category. Below are some examples of category-specific return policies:

• Electronics:

  • Return Period: 7 to 14 days, depending on the seller’s policy.
  • Condition for Return: The product must be returned in its original, unopened packaging with all accessories intact. Any damaged or tampered seals may result in the return being refused.
  • Exceptions: Electronics like mobile phones, laptops, and gadgets may not be eligible for returns if they have been used or activated by the buyer.
  • Warranty: Some electronic products may be covered under manufacturer warranties, which may require contacting the manufacturer directly for returns or repairs.

• Apparel and Fashion:

  • Return Period: 7 days.
  • Condition for Return: The product must be returned unworn, with all original tags and packaging. The item should be in its original condition, unwashed, and free from any stains or damages.
  • Exceptions: Items like intimate wear, swimwear, or items with hygiene seals may not be eligible for return once the seal is broken.

• Perishable Items (Food, Cosmetics, etc.):

  • Return Period: Returns are generally not accepted for perishable items.
  • Condition for Return: If there is a defect or quality issue, the buyer must notify the seller immediately upon receiving the item, and return policies will vary. In most cases, perishable goods such as food, health products, or cosmetics may not be returned once opened.
  • Exceptions: If the product is defective, damaged, or expired, a return may be processed, but the buyer should reach out to customer support as soon as possible.

• Furniture and Home Goods:

  • Return Period: 14 days.
  • Condition for Return: The item must be unused and returned in its original condition with all parts and accessories included.
  • Exceptions: Custom-made or personalized furniture items may not be eligible for returns unless damaged upon delivery. Any wear and tear or misuse may also result in a non-eligible return.

• Health and Personal Care Products:

  • Return Period: 7 days.
  • Condition for Return: Items must be unopened and in their original packaging. For items like skincare, haircare, or health supplements, returns are typically not accepted once the seal is broken due to hygiene reasons.
  • Exceptions: If the product is defective or damaged, the buyer should contact the seller immediately to initiate the return process.

These category-specific policies are designed to account for the diverse nature of products sold on HarBazar and ensure that buyers and sellers have clear expectations when it comes to returns. Buyers are strongly encouraged to review the specific return policy for each category or item before making a purchase to avoid any misunderstandings or issues later on.